Customer Service Support

Customer Service

We have people to talk to.

Customer Service Company with You in mind.

We are a customer service company that just happens to sell printing. We know how many questions can arise on a printing project, or whether or not your order will make it in time for your show. We understand how complicated, daunting or frustrating it can be. We're here to support you when you need it. We're also here to help educate on what we do and the best way to do it. And if that's not enough we here to collaborate with you to make your project special. 

Experts to talk to.

We have an army of experts ready to answer all your questions. If they can't help, they'll track down someone who can to get you the answers you need. With your very first order, a dedicated Account Manager will claim your account. They will be your direct contact, and personal liaison, at Jakprints. 

What if they’re sick when you need to push through a rush order? No worries, Account Managers are members of small, agile Sales Teams that are ready to spring into action, when you need it most.

Contact us.

Got some questions before your order? No problem, here's how you can reach us.

  • Schedule an Appointment at our Cleveland, OH Location.
  • Call us toll free at (877) 246-3132 or locally at (216) 622-6360.
  • Fax us at (866) 900-0901.
  • Contact us online.

Sample Packs

Want to get your hands on a full pack of Jakprints samples? Submit your request here

Custom Quoting

We love custom work.

Request a no charge, no obligation quote and we’ll get back to you with rates and options. So what do we need? Anything you can send us (info, specs or files). The more we know about you and your project the more accurate we can be. If we have questions we will contact you right away. We want to make sure we understand your needs before we quote your project. 

Common Topics: 

  • Dimensions
  • Paper or Apparel Stock
  • Quantity
  • Number of Colors
  • Finishing Options
  • Special Instructions
  • End Use
  • In Hand Date if you have a deadline

Request a quote today or contact us and tell us about your project. 

Reorders

For direct reorders, please email or call your account representative.

 You can reference past order numbers in the account history tab of your account. 

Duplicated Orders & Multiple Sets

Ordering business cards for the entire office? We've got you covered. Just add each set as a separate business card project into your shopping cart. It's that easy.

The same ordering process applies to any product you need printed with multiple options or artwork. T-Shirts, Flyers, Banners and more. 

Have questions for something a little bit out of the box? Just Give us a call at 877.216.3132 and we'll be happy to help you out! 

Standard and Rush Turnaround Times

Standard Turnaround Times

All turnaround times are measured in business days, starting with the day of your order as day zero. Minor delays are normal during production, especially on more complicated products. If you absolutely must have your prints in-hands by a specific day, even if it's within our standard window, you should request a rush. We'd hate to miss your deadline!

Rush Turnaround Times

Rush turnarounds are available on a first-come, first-served basis. However, every product has different rush guidelines. Rush fees are avoided whenever possible; but, some charges from our suppliers are unavoidable.

Don't worry, we only like the good kind of surprises! We'll approve any rush fees with your before proceeding. 

Categories: Support