Questions? We're Happy To Help

Any Size Any Shape

File Setups & Templates

Got a quick file setup question? Our goal is to get you feeling confident your project will print just as you imagine.

Stock Finishes

Reorders & Reprints

Uh oh, you ran out of your business cards? Reorder any standard online order from 'My Account' under order history anytime

Liner Printing

Turnaround Times & Rush Orders

In a pinch? We've all been there. We're happy to chat about production times or expediting your order if needed.


Contact Us

We love to chat! Reach out with any questions you’ve got and we’ll get back to you within one business day.

Map of Jakprints Located on 3133 Chester Ave, Cleveland, Ohio
Location Icon

Locations

Need to send proofs, previous samples or pickup your order? Let's get you here!

Jakprints Headquarters

  • 3133 Chester Ave
  • Cleveland, Ohio
  • 44114

Jakprints Oceanside

  • 3909 Oceanic Drive
  • Suite #402
  • Oceanside, California
  • 92056

File Setups and Templates

Most product pages include links for template downloads with trim and bleed areas clearly marked. Accepted file formats: PDF / TIFF / EPS / PSD / AI / PNG

Paper and Sticker Product Setup
  • 300 DPI Resolution in CMYK or Grayscale Color Mode
  • Fonts: Outlined or Postscript Type 1
  • 1/8" Bleed * 1/8" Safety from Trim
Apparel and Embroidery Product Setup
  • 300 DPI Resolution in RGB or Grayscale Color Mode
  • Set File Size to Actual Print Size
  • Fonts: Outlined or Rasterized

If you need design edits, layouts or logos, our File Creation team is happy to help out.

Reorders + Reprints

For direct reorders of recent projects you can place a reorder directly from your account dashboard using the "Reorder" button next to your order. For older orders, please email or call your account representatives. You can reference past order numbers in the account history tab of your account.

Unhappy with your recent order or something looks off? Give us a call or email your representative, we'll make it right!

Turnaround Times

All turnaround times are measured in business days, starting with the day of your order as day zero. Sometimes, delays are inevitable, if you absolutely need your prints by a specific day, even if it's within our standard window, you should request a rush. We'd hate to miss your deadline!

Rush orders are available on a first-come, first served basis. However, every product has different rush guidelines. Extra fees are avoided whenever possible; but, some charges from our suppliers are unavoidable. We'll approve any rush fees with you before proceeding.