Damien Edge Painting / Full Color Finishing

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Choose from a full range of full color offset, digital screen printed and embroidered products to bring your brand or message to life.

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Full Color Products

Choose from the full range of paper stocks and finishing options to create your own full color printed materials or products.

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Create custom sticker products using the full range of stocks, shapes and colors.

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Large Format Products

Create Banners, Over size posters and Art Prints in any size across many different canvas, paper and vinyl stocks.

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Screen Printing & Embroidery

Full range apparel styles with high-end effects and durable traditional ink.

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Create full front and back T-Shirts in quantities of one or many.

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Office Careers

Our office personnel are the face of Jakprints.   We are the support team to production; whether it’s answering the phones, paying bills, .  We separate ourselves through our quality customer service in all departments.

Read more about The Vibe At Jakprints and Benefits you can expect.


Customer Service Representative

Job Summary

Project a professional company image through in-person, email, and phone interaction. Answer phones, emails, etc. to respond to and process any orders, quotes, general customer inquiries, invoice questions, and customer complaints. Maintain relationships with our clientele, provide superior service, and nurture important accounts.

Overview of Responsibilities  

  • Process orders for customers (Must exceed minimum requirements)

  • Answer phones and respond to customer requests via email, phone, and/or face-to-face walk-ins. (Must exceed minimum requirements)

  • Provide customers with product and service information.

  • Identify, research, and resolve customer issues.

  • Coordinate and plan production on rush projects.

  • Up-sell and cross-sell products and services.

  • Transfer customer calls to appropriate staff.

  • Follow-up on customer inquiries not immediately resolved.

  • Research billing issues.

  • Recognize, document, and alert the supervisor of trends in customer calls.

  • Recommend process improvements.

  • Provide on the job training for new and existing employees.

  • Other duties as assigned.

 Key Competencies

  • Excellent verbal and written communication skills.

  • Knowledge of computers and keyboarding skills (min 35 WPM).

  • Basic proficiency with Adobe Photoshop and Illustrator.

  • Knowledge of offset and screen print processes is a big plus.

  • Professional personal presentation.

  • Customer service and sales oriented

  • Reliability and dependability.

  • Consistent positive attitude.

  • Organizing and planning.

  • Stress tolerance.

Pay Rate $10-14/hr (will vary based on skill set)

Schedule – 9am-6pm

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Developer

Cleveland, OH

Job Summary

Utilizing hands-on development skills, the Developer is responsible for leveraging technology to enhance the customer experience, sales and profits.  Our current system is in PHP and we are in the process of implementing an ERP system utilizing .NET.  The ideal candidate will be a strong PHP back end Developer with .Net/C# proficiency.


Overview of Responsibilities  

  • Developing new software applications in partnership with business and customer demand

  • Ensure delivery of technology solutions on time, on budget, on scope, on quality and on benefit

  • Upgrading existing software as the organization's needs change

  • Develop or direct software system testing or validation procedures.

  • Drive innovative and creative solutions to business and technical challenges

  • Direct software programming and development of documentation.

  • Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.

  • Modify existing and new software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.

  • Designing the step by step flowcharts for computing systems that show how program code must be written in order for it to work properly.

  • Generate ideas to improve system design, streamline product delivery, &  development life cycle

  • Plan, schedule, prioritize and manage assignments for team

  • Provide ongoing coaching and mentorship to the team

  • Drive organizational change and optimization initiatives

Key Competencies

  • 3+ years with software development experience, being well versed in all languages; specifically, PHP, C#, .NET Frameworks, C/C++, HTML5/CSS3, Javascript

  • Demonstrated project management and leadership skills

  • Exceptional technical skills.

  • API development experience required

  • Laravel experience is a plus

  • Epicor ERP experience is a plus



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