Project a professional company image through in-person, email, and phone interaction. Answer phones, emails, etc. to respond to and process any orders, quotes, general customer inquiries, invoice questions, and customer complaints. Maintain relationships with our clientele, provide superior service, and nurture important accounts.
Overview of Responsibilities
Process orders for customers (Must exceed minimum requirements)
Answer phones and respond to customer requests via email, phone, and/or face-to-face walk-ins. (Must exceed minimum requirements)
Provide customers with product and service information.
Identify, research, and resolve customer issues.
Coordinate and plan production on rush projects.
Up-sell and cross-sell products and services.
Transfer customer calls to appropriate staff.
Follow-up on customer inquiries not immediately resolved.
Research billing issues.
Recognize, document, and alert the supervisor of trends in customer calls.
Recommend process improvements.
Provide on the job training for new and existing employees.
Other duties as assigned.
Excellent verbal and written communication skills.
Knowledge of computers and keyboarding skills (min 35 WPM).
Basic proficiency with Adobe Photoshop and Illustrator.
Knowledge of offset and screen print processes is a big plus.
Professional personal presentation.
Customer service and sales oriented
Reliability and dependability.
Consistent positive attitude.
Organizing and planning.
Pay Rate – $10-14/hr (will vary based on skill set)
Schedule – 9am-6pm